Terms & Conditions
TRADE DESCRIPTION ACT
Every care has been taken to ensure that the descriptions and specifications are correct at the time of going to press. However, while colour reproduction is a close representation, light variations in the actual goods may occur.
Payment for orders will have to be made at the point of sale, and not at the point of despatch. All prices include VAT at the prevailing rate. By making a purchase, you specifically authorise Plümo to submit information to the relevant third party for credit card authorisation. All card holders will be checked for validation and authorisation by the issuing credit card or bank. If your card issuer declines authorisation for any reason, Plümo cannot be held liable for any delay in despatch or non-delivery. Please supply us with a telephone number and/or email address so that we can reach you if there is a problem with your order.
International orders are charged in GBP pound sterling. The prevailing exchange rate of the day is charged /converted by the respective credit card company used.
You have the right to cancel your order however if the order has been processed and shipped by the warehouse it will not be possible for us to intervene / stop shipment. You will need to follow the standard returns procedure. Please contact customer services directly on 0208 889 9945 for further information.
WITHDRAWAL OF PRODUCTS OR PRICE CORRECTIONS
We reserve the right to remove or edit any products, materials, content or prices online at any time. We may refuse to process a transaction for any reason at our sole discretion.
Media codes issued can only be used until their expiry date. The offer can only be used once against a purchase and media codes cannot be used in conjunction with any other promotional offer such as free p&p, discount offers, products reduced in price, gift vouchers, sample sale or seasonal sale.
Credit Notes are valid for 24 months (2 years) only from date of issue and cannot be used after their expiry.
We are happy to exchange the same style for a different size and we will send out the replacement for free. For any other exchanges, please return the item for a refund and repurchase the new item.
Plümo cannot accept any liability for lost or stolen goods where specific instructions have been stated by the customer. Your statutory rights are not affected by this statement.
Claims for lost deliveries must be made within 28 days of ordering/dispatch of goods, by contacting our customer service team.
During the Sales and Clearance Sales, stock levels are very low. We update the web site throughout the day but if a product sells out before an update is made, our office will notify you within 3 working days and either backorder/fulfil the order or refund the card. MAILING LIST We would like to keep you informed with regards to new products, special offers, the launch of the sales etc. If you prefer not to receive this information, please send an email to [email protected] or let us know when ordering over the phone.
Plümo's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Plümo to the customer. Plümo shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or any other way. Plümo cannot accept any liability for a failure to comply with specific instructions stated in the catalogue or on the product. Your statutory rights are not affected by this statement.
Simply send us an email [email protected] or unsubscribe following the link on the newsletter.
The Plümo Ltd mobile message service (the "Service") is
operated by Plümo Ltd (“Plümo Ltd”, “we”, or “us”). Your use of the Service
constitutes your agreement to these terms and conditions (“Mobile Terms”). We
may modify or cancel the Service or any of its features without notice. To the
extent permitted by applicable law, we may also modify these Mobile Terms at
any time and your continued use of the Service following the effective date of
any such changes shall constitute your acceptance of such changes.
By consenting to Plümo Ltd’s SMS/text messaging service, you agree
to receive recurring SMS/text messages from and on behalf of Plümo Ltd through
your wireless provider to the mobile number you provided, even if your mobile
number is registered on any state or federal Do Not Call list. Text messages
may be sent using an automatic telephone dialing system or other technology.
Promotional messages may include promotions, specials, and other marketing
offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in
order to make any purchases, and your consent is not a condition of any
purchase with Plümo Ltd. Your participation in this program is completely
voluntary.
We do not charge for the Service, but you are responsible for all
charges and fees associated with text messaging imposed by your wireless
provider. Message frequency varies. Message and data rates may apply. Check
your mobile plan and contact your wireless provider for details. You are solely
responsible for all charges related to SMS/text messages, including charges
from your wireless provider.
You may opt-out of the Service at any time. Text the single
keyword command STOP to Plümo or click the unsubscribe link (where available)
in any text message to cancel. You'll receive a one-time opt-out confirmation
text message. No further messages will be sent to your mobile device, unless
initiated by you. If you have subscribed to other Plümo Ltd mobile message
programs and wish to cancel, except where applicable law requires otherwise,
you will need to opt out separately from those programs by following the
instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Plümo or email [email protected].
We may change any short code or telephone number we use to operate
the Service at any time and will notify you of these changes. You acknowledge
that any messages, including any STOP or HELP requests, you send to a short
code or telephone number we have changed may not be received and we will not be
responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for
delayed or undelivered messages. You agree to provide us with a valid mobile
number. If you get a new mobile number, you will need to sign up for the
program with your new number.
To the extent permitted by applicable law, you agree that we will
not be liable for failed, delayed, or misdirected delivery of any information
sent through the Service, any errors in such information, and/or any action you
may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
