Free postage on orders over £150
Free postage on orders over £150

Terms & Conditions


Media codes cannot be used in combination with another promotional offer and cannot be applied to past purchases. The code can only be used once and excludes purchase from any Sale or House section. The code is valid on items in the Fashion, Plümo Studio, Shoes, Bags, Accessories and Jewellery categories only and excludes all other categories and items. Offer ends 30/04/2024, at midnight.


Every care has been taken to ensure that the descriptions and specifications are correct at the time of going to press. However, while colour reproduction is a close representation, light variations in the actual goods may occur.


Payment for orders will have to be made at the point of sale, and not at the point of despatch. All prices include VAT at the prevailing rate. By making a purchase, you specifically authorise Plümo to submit information to the relevant third party for credit card authorisation. All card holders will be checked for validation and authorisation by the issuing credit card or bank. If your card issuer declines authorisation for any reason, Plümo cannot be held liable for any delay in despatch or non-delivery. Please supply us with a telephone number and/or email address so that we can reach you if there is a problem with your order.

International orders are charged in GBP pound sterling. The prevailing exchange rate of the day is charged /converted by the respective credit card company used.


You have the right to cancel your order however if the order has been processed and shipped by the warehouse it will not be possible for us to intervene / stop shipment. You will need to follow the standard returns procedure. Please contact customer services directly on 0208 889 9945 for further information.


We reserve the right to remove or edit any products, materials, content or prices online at any time. We may refuse to process a transaction for any reason at our sole discretion.


Media codes issued can only be used until their expiry date. The offer can only be used once against a purchase and media codes cannot be used in conjunction with any other promotional offer such as free p&p, discount offers, products reduced in price, gift vouchers, sample sale or seasonal sale.


Credit Notes are valid for 24 months (2 years) only from date of issue and cannot be used after their expiry.


We are happy to exchange the same style for a different size and we will send out the replacement for free. For any other exchanges, please return the item for a refund and repurchase the new item.


Plümo cannot accept any liability for lost or stolen goods where specific instructions have been stated by the customer. Your statutory rights are not affected by this statement.

Claims for lost deliveries must be made within 28 days of ordering/dispatch of goods, by contacting our customer service team.


During the Sales and Clearance Sales, stock levels are very low. We update the web site throughout the day but if a product sells out before an update is made, our office will notify you within 3 working days and either backorder/fulfil the order or refund the card. MAILING LIST We would like to keep you informed with regards to new products, special offers, the launch of the sales etc. If you prefer not to receive this information, please send an email to [email protected] or let us know when ordering over the phone.


Plümo's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Plümo to the customer. Plümo shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or any other way. Plümo cannot accept any liability for a failure to comply with specific instructions stated in the catalogue or on the product. Your statutory rights are not affected by this statement.


Simply send us an email [email protected] or unsubscribe following the link on the newsletter.



If you choose to apply the additional Super Clearance discount (an extra 20%) at checkout, we will only be able to process Exchanges or Credit notes which are valid for 2 years as outlined in our offer. 

If you prefer normal/full refund terms, you can still buy the product at Clearance prices for a limited period. Standard 21 day returns terms will apply as long as the product is new and fully tagged. However, the extra 20% offer cannot be applied.