OUR WAREHOUSE IS OPEN AND OPERATES AS NORMAL!
However, please bear in mind - we are working with small teams and Royal Mail. We are all working with reduced staff levels. A standard delivery for masks takes approx. 8-10 days. The order will be sent contactless /fits through the letterbox. Thanks you so much for your support and your patience.
Standard UK delivery
Royal Mail continue to deliver our parcels / or DPD if it is heavier. Both operate contactless deliveries.
Standard postage £3.95
Delivery currently takes an estimated 8 working days. Express/next day is available at a surcharge.
Standard deliveries are not guaranteed.
EXPRESS / NEXT WORKING DAY £9.95
£9.95 (order by 12:00noon / next working day, excl. week-ends and Bank Holidays)
Orders must be received before 1pm to guarantee a next working day delivery (excludes week ends and Bank Holidays). After 1pm, we can guarantee a 48 hours working day service.
Feel free to collect your order from our office in Wood Green to avoid postage costs. Please phone customer services to arrange it. We need 24 hrs notice to make sure the order is packed and ready to go.
Ireland, Germany, Holland, Belgium, Luxembourg, France £12.95 Delivery takes approx. 7 working days.
Denmark, Finland, Portugal, Slovakia, Spain, Switzerland, Austria, Bulgaria, Czech Republic, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Slovenia, Sweden. £19.95 Delivery takes approx. 7 working days.
We will put your order on hold and email a quote for the shipping cost which is based on weight & dimension of the box. Any import duties that may arise for shipping and returned items will need to be covered by you. Please note that return postage cannot be refunded. Please note that any house items cannot be sent internationally as they may be damaged.
We are happy to ask Royal Mail to leave a parcel with your neighbour but cannot take any responsibility if something goes wrong. All of our parcels are sent via Royal Mail track & trace, the signature insures the value of the parcel in case of damage, loss or theft. We can therefore not leave parcels without signature in a hiding place.
We are happy to Refund or issue a credit note for items returned within 60 days from receipt. The item(s) must be new / unworn and fully labelled with Plümo swing tags especially the orange tag attached to the hem. We do not cover the cost of returns postage, to keep returns cost to a minimum simply request a certificate of postage. A certificate of posting is free of charge. We cannot accept liability for goods lost or damaged in transit if the certificate cannot be produced.
Plümo Ltd The Chocolate Factory Unit A010 5 Clarendon Road London N22 6XJ
If you have not received your refund, please email us your certificate of posting and a member of the team will immediately investigate the matter further for you.
Please note that we are sadly unable to assist you if an item is lost or damaged and you have not retained proof of postage. Any import duties that may arise for shipping and returned items will need to be covered by you. Please note that return postage cannot be refunded.
All returned items must be new and complete with original packaging. All swing tags must be attached to process a refund. Used or customer damaged items cannot be refunded or exchanged. Returns postage is non-refundable. To keep returns to a minimum, simply request a Certificate of Postage (free service) when returning goods, which covers potentially lost items.