Christmas last order dates
Standard delivery - 22nd December, 2021
Express delivery - 23rd December, 2021 - 12 noon
Christmas Returns 2021 - Extended Returns
We are offering an extended returns policy for Christmas. Presents can be returned for a full product refund until 20th January, 2022. Returned products must be new with swing tags attached. To keep returns postage to a minimum, simply request a Certificate of Postage (free service) when returning goods which covers potentially lost items. Returns postage cannot be refunded.
Standard UK delivery
Royal Mail continue to deliver our parcels / or DPD if it is heavier. Both operate contactless deliveries.
Standard postage £3.95
Deliveries normally take an estimated 5-7 working days. Slightly longer during the Sale. Express/Next day deliveries are at a surcharge.
EXPRESS / 2 WORKING DAY £9.95
£9.95 (order by 12:00noon / within 1-2 working days, excl. week-ends and Bank Holidays)
EUROPE 1- Due to Brexit / import tax charges, we are unfortunately no longer able to dispatch to addresses in Europe. In the meantime, deliveries to the UK, Northern Ireland and Channel Islands remain unaffected. Sorry for any inconvenience.
Ireland, Germany, Holland, Belgium, Luxembourg, France
EUROPE 2 - Due to Brexit / import tax charges, we are unfortunately no longer able to dispatch to addresses in Europe. In the meantime, deliveries to the UK, Northern Ireland and Channel Islands remain unaffected. Sorry for any inconvenience.
Denmark, Finland, Portugal, Slovakia, Spain, Switzerland, Austria, Bulgaria, Czech Republic, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Slovenia, Sweden.
We will put your order on hold and email a quote for the shipping cost which is based on weight & dimension of the box. Any import duties that may arise for shipping and returned items will need to be covered by you. Please note that return postage cannot be refunded. Please note that any house items cannot be sent internationally as they may be damaged.
We are happy to ask Royal Mail to leave a parcel with your neighbour but cannot take any responsibility if something goes wrong. All of our parcels are sent via Royal Mail track & trace, the signature insures the value of the parcel in case of damage, loss or theft. We can therefore not leave parcels without signature in a hiding place.
STANDARD RETURNS & REFUNDS
We are happy to refund or issue a credit note for items returned within 21 days from receipt. The item(s) must be new / unworn and fully labelled with Plümo swing tags especially the orange tag attached to the hem. We do not cover the cost of returns postage, to keep returns cost to a minimum simply request a certificate of postage. A certificate of posting is free of charge. We cannot accept liability for goods lost or damaged in transit if the certificate cannot be produced. Refunds can take 10-14 days to be processed from the receipt of the goods being returned.
Our new office address: Plümo Ltd 10 Amhurst Terrace London E8 2BT
If you have not received your refund, please email us your certificate of posting and a member of the team will immediately investigate the matter further for you.
Please note that we are sadly unable to assist you if an item is lost or damaged and you have not retained proof of postage. Any import duties that may arise for shipping and returned items will need to be covered by you. Please note that return postage cannot be refunded.
All returned items must be new and complete with original packaging. All swing tags must be attached to process a refund. Used or customer damaged items cannot be refunded or exchanged. Returns postage is non-refundable. To keep returns to a minimum, simply request a Certificate of Postage (free service) when returning goods, which covers potentially lost items.
SUPER CLEARANCE / EXTRA 20% OFF FINAL PRICES (this promotion has ended now)
The additional discount is substantial. We therefore offer only credit notes / or exchanges. If you do not use the offer code to trigger the extra 20%, normal refund conditions apply.
