Delivery & Returns

Standard UK delivery

Royal Mail continue to deliver our parcels / or DPD if it is heavier. Both operate contactless deliveries.

Standard postage £3.95

Deliveries normally take an estimated 5-7 working days. Slightly longer during the Sale. Express/Next day deliveries are at a surcharge.

EXPRESS / 2 WORKING DAY £9.95

£9.95 (order by 12:00noon / next 1-2 working days, excl. week-ends and Bank Holidays)

Normally we guarantee a next working day delivery but due to Covid, couriers can only offer a 1-2 working day guaranteed delivery.

Orders must be received before 1pm to guarantee a delivery (excludes week ends and Bank Holidays).

COLLECTION FROM THE OFFICE - currently unavailalbe

EUROPE 1- CURRENTLY ON HOLD - DUE TO BREXIT

Ireland, Germany, Holland, Belgium, Luxembourg, France £12.95 Delivery takes approx. 7 working days.

EUROPE 2

Denmark, Finland, Portugal, Slovakia, Spain, Switzerland, Austria, Bulgaria, Czech Republic, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Slovenia, Sweden. £19.95 Delivery takes approx. 7 working days.

WORLD WIDE

We will put your order on hold and email a quote for the shipping cost which is based on weight & dimension of the box. Any import duties that may arise for shipping and returned items will need to be covered by you. Please note that return postage cannot be refunded. Please note that any house items cannot be sent internationally as they may be damaged.

DELIVERY INSTRUCTIONS

We are happy to ask Royal Mail to leave a parcel with your neighbour but cannot take any responsibility if something goes wrong. All of our parcels are sent via Royal Mail track & trace, the signature insures the value of the parcel in case of damage, loss or theft. We can therefore not leave parcels without signature in a hiding place.

STANDARD RETURNS & REFUNDS

Plümo Ltd The Chocolate Factory Unit A010 5 Clarendon Road London N22 6XJ

We aim to process all refunds within 10-12 working days from receipt. However during busy times i.e. the Sale, this might take slightly longer. We will email a confirmation once the refund has been made. Please bear in mind that your bank requires time to process/refund you which might add an additional 3-4 days, depending on whom you bank with.

We strongly recommend that you return items via registered mail so that you have proof of despatch in case an item is lost. Please make sure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.

Please note that return postage cannot be refunded.

We are happy to refund or issue a credit note for items returned within 21 days from receipt. The item(s) must be new / unworn and fully labelled with Plümo swing tags especially the orange tag attached to the hem. We do not cover the cost of returns postage, to keep returns cost to a minimum simply request a certificate of postage. A certificate of posting is free of charge. We cannot accept liability for goods lost or damaged in transit if the certificate cannot be produced.

Plümo Ltd The Chocolate Factory Unit A010 5 Clarendon Road London N22 6XJ

If you have not received your refund, please email us your certificate of posting and a member of the team will immediately investigate the matter further for you.

Please note that we are sadly unable to assist you if an item is lost or damaged and you have not retained proof of postage. Any import duties that may arise for shipping and returned items will need to be covered by you. Please note that return postage cannot be refunded.

All returned items must be new and complete with original packaging. All swing tags must be attached to process a refund. Used or customer damaged items cannot be refunded or exchanged. Returns postage is non-refundable. To keep returns to a minimum, simply request a Certificate of Postage (free service) when returning goods, which covers potentially lost items.