Delivery & Returns

Standard UK delivery

£4.95 (Approx. 2-3 working days. Delivery can take up to 7 working days during the Sale period)

Standard deliveries are not guaranteed.

Express UK*

£9.95 (order by 12:00noon / next working day, excl. week-ends and Bank Holidays)

Orders must be received before 1pm to guarantee a next working day delivery (excludes week ends and Bank Holidays). After 1pm, we can guarantee a 48 hours working day service.

LAST ORDER DATE CHRISTMAS 2018

Friday 21st December - orders must be placed by 12:00 noon.

We are offering an extended returns policy for Christmas presents (15th January 2019).


COLLECTION FROM THE OFFICE

A collection of the order from the office is possible to avoid postage costs. Please phone customer services to arrange it. We need 24 hrs notice.

EUROPE 1

Ireland, Germany, Holland, Belgium, Luxembourg, France £12.95 Delivery takes approx. 7 working days.

EUROPE 2

Denmark, Finland, Portugal, Slovakia, Spain, Switzerland, Austria, Bulgaria, Czech Republic, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Slovenia, Sweden. £19.95 Delivery takes approx. 7 working days.

WORLD WIDE

We will put your order on hold and email a quote for the shipping cost which is based on weight & dimension of the box. Any import duties that may arise for shipping and returned items will need to be covered by you. Please note that return postage cannot be refunded. Please note that any house items cannot be sent internationally as they may be damaged.

DELIVERY INSTRUCTIONS

Delivery instructions are given at your own risk. If you give instructions for a parcel to be left with a neighbour or specific place unfortunately Plümo can not take responsibility for lost or stolen parcels if a parcel is delivered and something goes wrong.

RETURNS & REFUNDS

We are happy to refund or issue a credit note for items returned within 21 days from receipt. The item(s) must be new / unworn and fully labelled with Plümo swing tags especially the orange tag attached to the hem. Please make sure to retain your proof of postage. A certificate of posting is free of charge. We cannot accept liability for goods lost or damaged in transit if the certificate cannot be produced.

Plümo Ltd The Chocolate Factory Unit A010 5 Clarendon Road London N22 6XJ

We aim to process all refunds within 10-12 working days from receipt. However during busy times i.e. the Sale, this might take slightly longer. We will email a confirmation once the refund has been made. Please bear in mind that your bank requires time to process/refund you which might add an additional 3-4 days, depending on whom you bank with.

All purchases are final in the ‘Clearance Sale’. 
The additional discount is substantial and we are not offering refunds. However, we are happy to 
exchange or issue a credit note if goods are unsuitable.

We strongly recommend that you return items via registered mail so that you have proof of despatch in case an item is lost. Please make sure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you. Please note that return postage cannot be refunded.