Delivery & Returns

 

Standard UK delivery

Reduced rate £3.50 until Christmas!
Delivery takes an estimated 5-7 working days during the Sale. Express/next day is available at a surcharge.

Standard deliveries are not guaranteed.

Express UK*

£9.95 (order by 12:00noon / next working day, excl. week-ends and Bank Holidays)

Orders must be received before 1pm to guarantee a next working day delivery (excludes week ends and Bank Holidays). After 1pm, we can guarantee a 48 hours working day service.

Christmas delivery

Last order date: 12 noon Monday 23rd December 2019.

COLLECTION FROM THE OFFICE

Feel free to collect your order from our office in Wood Green to avoid postage costs. Please phone customer services to arrange it. We need 24 hrs notice to make sure the order is packed and ready to go.

EUROPE 1

Ireland, Germany, Holland, Belgium, Luxembourg, France £12.95 Delivery takes approx. 7 working days.

EUROPE 2

Denmark, Finland, Portugal, Slovakia, Spain, Switzerland, Austria, Bulgaria, Czech Republic, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Slovenia, Sweden. £19.95 Delivery takes approx. 7 working days.

WORLD WIDE

We will put your order on hold and email a quote for the shipping cost which is based on weight & dimension of the box. Any import duties that may arise for shipping and returned items will need to be covered by you. Please note that return postage cannot be refunded. Please note that any house items cannot be sent internationally as they may be damaged.

DELIVERY INSTRUCTIONS

Delivery instructions are given at your own risk. If you give instructions for a parcel to be left with a neighbour or specific place unfortunately Plümo cannot take responsibility for lost or stolen parcels if a parcel is delivered and something goes wrong.

RETURNS & REFUNDS / Standard Terms

We are happy to refund or issue a credit note for items returned within 21 days from receipt. The item(s) must be new / unworn and fully labelled with Plümo swing tags especially the orange tag attached to the hem. Please make sure to retain your proof of postage. A certificate of posting is free of charge. We cannot accept liability for goods lost or damaged in transit if the certificate cannot be produced.
Plümo Ltd The Chocolate Factory Unit A010 5 Clarendon Road London N22 6XJ
We aim to process all refunds within 10-12 working days from receipt. However during busy times i.e. the Sale, this might take slightly longer. We will email a confirmation once the refund has been made. Please bear in mind that your bank requires time to process/refund you which might add an additional 3-4 days, depending on whom you bank with.
We strongly recommend that you return items via registered mail so that you have proof of despatch in case an item is lost. Please make sure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.
Please note that return postage cannot be refunded.

We are happy to refund or issue a credit note for items returned within 21 days from receipt. The item(s) must be new / unworn and fully labelled with Plümo swing tags especially the orange tag attached to the hem. We do not cover the cost of returns postage, to keep returns cost to a minimum simply request a certificate of postage. A certificate of posting is free of charge. We cannot accept liability for goods lost or damaged in transit if the certificate cannot be produced.

Plümo Ltd The Chocolate Factory Unit A010 5 Clarendon Road London N22 6XJ

If you have not received your refund within 20 days of returning your order, (or 21 days for international returns) please email us your certificate of posting and a member of the team will immediately investigate the matter further for you.

Please note that we are sadly unable to assist you if an item is lost or damaged and you have not retained proof of postage. Any import duties that may arise for shipping and returned items will need to be covered by you. Please note that return postage cannot be refunded.

*Extended Terms*

We are happy to refund or issue a credit note for items returned within 21 days from receipt. The item(s) must be new / unworn and fully labelled with Plümo swing tags especially the orange tag attached to the hem. Please make sure to retain your proof of postage. A certificate of posting is free of charge. We cannot accept liability for goods lost or damaged in transit if the certificate cannot be produced.
Plümo Ltd The Chocolate Factory Unit A010 5 Clarendon Road London N22 6XJ
We aim to process all refunds within 10-12 working days from receipt. However during busy times i.e. the Sale, this might take slightly longer. We will email a confirmation once the refund has been made. Please bear in mind that your bank requires time to process/refund you which might add an additional 3-4 days, depending on whom you bank with.
We strongly recommend that you return items via registered mail so that you have proof of despatch in case an item is lost. Please make sure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.
Please note that return postage cannot be refunded.

We are offering an extended Returns policy for Christmas. Presents can be returned for a full product refund until 15th January 2020. All returned items must be new and complete with original packaging. All swing tags must be attached to process a refund. Used or customer damaged items cannot be refunded or exchanged. Returns postage is non-refundable. To keep returns to a minimum, simply request a Certificate of Postage (free service) when returning goods, which covers potentially lost items.