Standard UK delivery - Royal Mail the majority of our parcels / or DHL if it is heavier. Both operate contactless deliveries.
Standard postage £3.95 Deliveries during the Sale normally take an estimated 5-7 working days.
EXPRESS / 2 WORKING DAY £9.95 Order by 12:00noon / within 1-2 working days, excludes week-ends and Bank Holidays
DELIVERY INSTRUCTIONS - We are happy to ask Royal Mail to leave a parcel with your neighbour but cannot take any responsibility if something goes wrong. All of our parcels are sent via Royal Mail track & trace, the signature insures the value of the parcel in case of damage, loss or theft. We can therefore not leave parcels without signature in a hiding place.
STANDARD RETURNS & REFUNDS
We are happy to refund or issue a credit note for items returned within 21 days from receipt. The item(s) must be new / unworn and fully labelled with Plümo swing tags especially the orange tag attached to the hem. We do not cover the cost of returns postage, to keep returns cost to a minimum simply request a ‘Certificate of Posting’ from your local Post Office when returning goods which serves as proof of despatch for potentially lost items. We cannot accept liability for goods lost or damaged in transit if the certificate cannot be produced. Refunds can take 10-14 days to be processed from the receipt of the goods being returned.
When returning shoes please post in external packaging (box or bag). No refund can be made if the shoes are sent back in just the supplied shoe box.
RETURNING A FAULTY PRODUCT
All our products are carefully checked before being sent out but unfortunately on the odd occasion a product might develop a fault.
In the first instance please contact us so that we can help you in the quickest possible time. We will ask for a photo or video of the problem, so that we can quickly identify how to resolve the issue for you.
After 30 days, if a manufacturing fault is found then we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
We are happy to exchange the same style for a different size and we will send out the replacement for free. For any other exchanges, please return the item for a refund and repurchase the new item.
Our new office address: Plümo Ltd 10 Amhurst Terrace London E8 2BT
If you have not received your refund, please email us your certificate of posting and a member of the team will immediately investigate the matter further for you.
Please note that we are sadly unable to assist you if an item is lost or damaged and you have not retained proof of postage. Any import duties that may arise for shipping and returned items will need to be covered by you. Please note that return postage cannot be refunded.
All returned items must be new and complete with original packaging. All swing tags must be attached to process a refund. Used or customer damaged items cannot be refunded or exchanged. Returns postage is non-refundable. To keep returns to a minimum, simply request a Certificate of Postage (free service) when returning goods, which covers potentially lost items.
POST BREXIT / INTERNATIONAL ORDERS
EUROPE 1- Due to Brexit / import tax charges, we are unfortunately no longer able to dispatch to addresses in Europe. In the meantime, deliveries to the UK, Northern Ireland and Channel Islands remain unaffected. Sorry for any inconvenience. Ireland, Germany, Holland, Belgium, Luxembourg, France
EUROPE 2 - Due to Brexit / import tax charges, we are unfortunately no longer able to dispatch to addresses in Europe. In the meantime, deliveries to the UK, Northern Ireland and Channel Islands remain unaffected. Sorry for any inconvenience. (Denmark, Finland, Portugal, Slovakia, Spain, Switzerland, Austria, Bulgaria, Czech Republic, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Slovenia, Sweden.)
WORLD WIDE - We will put your order on hold and quote for the shipping cost which is based on weight & dimension of the box. Any import duties that may arise for shipping and returned items will need to be covered by you. Please note that return postage cannot be refunded. Please note that any house items cannot be sent internationally as they may be damaged.