£ on application

We are looking for a Customer Service Operator who can provide exceptional customer service and contribute to the office by being positive, respectful and helpful.

You will need the following:

* be an excellent communicator on all levels, on the phone, in writing, with customers and suppliers

* you need a strong, friendly, confident voice

* promptly answer calls / emails to ensure high levels of productivity & service

* contribute to the overall improvement of customer services by reviewing existing procedures and suggest improvements

* deal effectively and politely with complaints and ensure customers receive excellent service. Keep customers informed of progress. Provide feedback to improve procedures.

* obtain an in-depth knowledge of our brand, product, online shopping procedures to advise customers well

* flexibility in providing support and cover, work closely with production

* general admin tasks

* being able to work additional hours, especially during sales peak times

* you need to be a team player that works well with others

If you are interested in this position, please email your CV and covering letter to