Delivery Times
- Standard postage £3.95 Deliveries take approx 3 working days.
- Express Delivery (1-2 working days, excludes weekends). Same day dispatch if ordered before 12 noon
Delivery Instructions
We are happy to ask Royal Mail to leave a parcel with your neighbour but cannot take any responsibility if something goes wrong. The signature insures the value of the parcel in case of damage, loss or theft.
We can therefore not leave parcels without signature in a hiding place.
Returning A Faulty Product
Please use our returns portal at the top of the page. Select the option damage/faulty and upload a photo and description and we will get back to you via email.
If a manufacturing fault is found then we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
Exchanges & Refunds
We hope you love your order, but if not, you can return full-price items within 21 days of dispatch for a refund. During sale periods, sale items can be returned within 14 days, due to high stock demand.
You can manage your exchange or return quickly and easily through our returns portal at the top of the page. Return postage of £3.95 will be deducted from your original purchase if you select a pre-pay label, alternatively you can choose the self-shipping option in the returns portal. Returns shipping costs are non-refundable.
If you are sending the item(s) back yourself using the self-shipping option, ask for a free Certificate of Posting when you send your return. Every Post Office counter will provide one, and it takes a moment. It's your proof of dispatch, and it means we can sort your refund even if the parcel is delayed or goes astray. Refunds are usually completed within 10–14 days of arrival; if it's been longer, email your certificate to office@plumo.com and we'll investigate.
We are happy to exchange the same style for a different size and will send out the replacement free of charge. For any other exchanges, please return the item for a refund and repurchase the new item.
All returned items must be new and unworn, complete with original packaging and all swing tags attached. Used or customer-damaged items cannot be refunded or exchanged.
International (Europe and World Wide)
We are happy to ship orders internationally. Courier costs are indicated at checkout. Any import charges or returns costs that may be due, are payable by the customer.