STANDARD DELIVERY AND COSTS

Standard and First Class deliveries are not guaranteed. Delivery time is an indication only

EXPRESS DELIVERY*
Orders must be received before 12:00 noon to guarantee a next working day delivery (excludes week ends). After 12.00 noon, we can guarantee a 48 hours working day service.

COLLECTION FROM THE OFFICE A collection of the order from the office is possible. Please phone customer services to arrange it. We need 24 hrs notice. Postage costs will not be charged.

EUROPE 1
Ireland, Germany, Holland, Belgium, Luxembourg, France £14.95 Delivery takes approx. 7 working days.

EUROPE 2
Denmark, Finland, Portugal, Slovakia, Spain, Switzerland, Austria, Bulgaria, Czech Republic, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Slovenia, Sweden. £19.95 Delivery takes approx. 7 working days.

WORLD WIDE
We will put your order on hold and email a quote for the shipping cost which is based on weight & dimension of the box.

RETURNS & REFUNDS
You are entitled to a product refund up to 21 days from the despatch of goods. The returned products must be new, in perfect condition and complete with original swing tags attached. Used or customer damaged items cannot be refunded or exchanged. Please fill out the returns form that will be sent with your order. Please reconfirm the delivery address for exchange items. All return items should be sent to:

Plümo Ltd The Chocolate Factory Unit C004 5 Clarendon Road London N22 6XJ

We strongly recommend that you return items via registered mail so that you have proof of despatch in case an item is lost. Please make sure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.
Please note that return postage cannot be refunded.

We aim to process all refunds within 10 working days from receipt. However during busy times, this might take slightly longer. We will post a confirmation once the refund has been made.

RETURNS POLICY IN THE SALE ONLY
The customer is entitled to a full product refund if goods are returned within 7 working days of receipt.

CHRISTMAS 2012 DELIVERY DEADLINES AND RETURNS POLICY

Last order date for Standard service:17/12

Last order date for Express service: 19/12

Last date for returning unwanted Christmas gifts for exchange or credit: 11/01/2013